Our sophisticated AI analyzes the patient's response for positive or negative cues, ensuring accurate sentiment detection. Once a response is determined negative or positive, we reply with an appropriate message to either encourage them to share their experience or get more information so that you can reach out to them directly.
No, our module is designed to be plug-and-play, seamlessly integrating with ArfinnMed’s existing system. If you encounter any challenges, our support team is always on hand to assist. The only thing required on your end is the review link that you wish to send out to the patient if they reply positively.
While the primary goal is to gauge sentiment and promote positive reviews, we recognize the importance of direct engagement. We're working on features to facilitate this, but in the meantime, you can use the feedback as a basis to reach out to patients through your usual channels.
Our module provides insights into negative feedback, giving you an opportunity to address concerns directly and improve patient care. Remember, proactive engagement can often turn a negative experience into a loyal patient relationship. We do not send out a link for a review if we detect a negative experience.